When customers order big-ticket items like furniture or fitness equipment, speed isn’t just a perk — it’s a deciding factor.
In the big & bulky category, shoppers often order the same product from multiple retailers — and keep the one that shows up first.
The slower shipment? It gets returned.
Delays don’t just impact customer satisfaction — they drive up return rates, reduce margins, and strain operations.
Common pitfalls:
- Limited delivery windows
- Delayed appointment scheduling
- Poor communication around delivery status
What Makes a Difference:
- Fast scheduling and proactive outreach
- Real-time delivery updates with live ETAs
- White glove or room-of-choice options to reduce friction
- Technology that keeps your customer in the loop
Want to reduce returns?
Beat the other guy to the door — and make delivery part of the brand experience.
